Writing & editorial
Selected writing
Bylines, product and technical guides, and editorial work, chosen from ten years of work across print, web and newsletters, for cloud communications, HR tech, edtech, sustainability and travel.
Bylines and thought leadership
Published elsewhere
CloudTech
How to upgrade from on-premise to cloud phone systems
CloudTech
How to build a redundant phone system for your business
Hacker Noon
Remote work with SIP trunking: a cost-effective solution
Nasstar
How to set up a call centre to work from home
The Write-Up
Content localization: marketing across cultures and languages
UC Marketing
Is content refreshing worth it? A Global Call Forwarding example
Product and technical guides
For B2B SaaS companies
Guides and thought leadership for cloud communications, HR tech and edtech companies. Read the HR tech and edtech case study →
Global Call Forwarding · January 2026
Unifying global voice for business: rethinking borderless communication
Thought leadership on fixing phone systems fragmented by country.
Together Platform
How to create a leadership development plan
Global Call Forwarding · April 2026
Plug-and-play vs. backend voice integrations
A decision guide for IT buyers.
Together Platform
How to build a women's leadership mentoring program
United World Telecom
Understanding VoIP architecture, call components and features
A technical explainer for teams planning a VoIP network.
Tevera
How to find the right edtech partner for your program
Global Call Forwarding
A complete guide to business voice redundancy
Global Call Forwarding
How to create a CX strategy for global customer support
Global Call Forwarding
Guide to telecom compliance in the US and globally
More: Global Call Forwarding author page · United World Telecom author page
Editorial
Editing and publishing
Consequence Forum, Substack Editor (2023–2025). Planned each week's publication, sourced and managed writers, ran interviews and outreach, and edited and proofread each issue.
Spenta Multimedia, Mumbai, Editorial Assistant (2015–2016). Managed editorial calendars and freelance writers for print magazines.
Beyond B2B, I've written travel features for Neapolitan, Visit Miami Beach and Hilton Moments, interviewed visual artists for Vagabond City, and interviewed members of the Chicago Writers Association for its Behind the Pen series.
“Meryl has been working on editorial projects for Bits & Pieces Media for a couple of years, and we’ve been very lucky to have her as part of our team. She has taken on multiple writing assignments and met deadlines, conducted photo research, fact-checked articles, and more with ease. She requires little direction, which is a plus in this hectic, deadline-driven industry. We look forward to continuing our relationship with Meryl!”
— Vanessa Molina Santamaria, Chief Content Strategist, Bits & Pieces Media, Inc
“When you commission a blog post, the best outcome is that you have minimal editing time. Meryl makes that happen every single time by nailing the brief and providing comprehensive informational content. As well as a great marketer, Meryl is a pleasure to work with.”
— Dominic Kent